DialOut/EZ Quick Start Guide

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DialOut/EZ Quick Start Guide

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This Quick Start Guide describes how to install and configure the DialOut/EZ Redirector so that the Windows applications can use virtual COM ports to access networked modems.




Configure the Modem Server


Make sure that the modem server makes its modems available on a single TCP port number for all modems, as a dial-out modem pool, or a specific TCP port number for individual modems.  These TCP port numbers will be used below.  Connect working outbound telephone lines to the modem(s).



Install the DialOut/EZ Software


Log in as Administrator.
Run the DialOut/EZ setup program.
Use all default choices.
To use the software in 30-day evaluation mode, select Use an Evaluation Key.
If using DialOut/EZ Site Edition, then enter the IP address of the License Manager.
The DialOut/EZ Redirector will begin running.  Windows will not need to be restarted.



The DialOut/EZ Licensing window



Create Virtual COM Ports


In the Select Ports window, select one or more virtual COM ports, and then click OK.



The DialOut/EZ Select Ports window



Add Modem Devices


Follow the instructions in the Install Modems window to create Windows modem devices for the virtual COM ports.


Be sure to use modem drivers that correspond to the modems on the server.



The Install Modems window



Configure a Virtual COM Port


Enter the IP Address of the modem server.  Enter the TCP Port Number that it is listening on.


If the server requires a login, then select the Use Credentials From checkbox.  Then in the drop-down list, select Use Credentials Below and enter the Username and Password.



The DialOut/EZ Control Panel



Run Auto Configure


Click Auto Configure. In the Auto Configure window, click Start.  When it completes, click Use Settings.


The correct setting will be made for Connection Protocol.



The DialOut/EZ Auto Configure window



Ensure that Firewall Software Permits Connections


The DialOut/EZ setup program will add an exception for DialOut/EZ in the Microsoft Windows Firewall.


If using other firewall software, then manually add exceptions for UDP port 2392 both inbound and outbound, and TCP port 2392 inbound.


If a firewall blocks outbound connections, then also add exceptions for any outbound TCP ports that will be entered under the Port Number field in DialOut/EZ.



Configure the Application


In the application being used, change the modem device that it uses to the new one that was created.


If using an application that must use a COM port directly, then change its COM port setting to the virtual COM port.


The application should now be using the modem on the modem server.



Having Issues?


Check the settings for any firewall software that may affect connections being used by DialOut/EZ.
Review the detailed instructions in the rest of the User Guide.
Review the Frequently Asked Questions and Technical Notes on the Tactical Software website.
If you have any questions, please fill out the Support Request Form on the Tactical Software website.




© 2017 Tactical Software, LLC.