Preparing to Install

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Preparing to Install

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Local Computer Requirements


The following platforms are supported: Windows 2012, 10, 8, 7, 2008, Vista, 2003, XP and 2000, including all R2, 32-bit (x86) and 64-bit (x64) versions, on native and virtual platforms, including Virtual Server and VMware.


Site licenses are required for installation on Terminal Server and Citrix MetaFrame Access Suite.



Network Requirements


A TCP/IP network connection from the local computer to the modem server is needed.  The throughput and performance of the network connection must exceed the requirements of the application.  An Ethernet-based network will easily meet this requirement, unless hundreds of COM ports are being used.



Firewall Requirements


The installer will add an exception for DialOut/EZ in the Microsoft Windows Firewall.  For other firewall programs, manually add exceptions for UDP port 2392 (both inbound and outbound) and TCP port 2392 inbound.  If the firewall blocks outbound connections, then add any outbound TCP ports that are entered under the Port Number field in DialOut/EZ.



Server Requirements


The server must be configured to provide access to its shared modems via incoming TCP connections.


If the server will be used to send faxes, then ensure that the server has Class 2 or Class 2.0 fax modems.  Class 1 faxes are too time-sensitive to be redirected via TCP/IP.



Information and Software Required


The DialOut/EZ Redirector setup program.  The setup program for the site-licensed version is not the same as the seat-licensed version.  Be sure to use the setup program that corresponds to the licensing that is being used.
Administrator privileges for the computers on which the redirector will be installed.
A license key for each copy of the redirector that will be installed for purchased seat licenses, unless installing in 30-day trial mode.
The IP address or hostname of the modem server.
The TCP port number(s) on which the server will make connections to use its modems.
If the application uses a Windows modem device to operate a modem on the server, then the modem driver file (*.INF file) that the manufacturer provides or recommends for the modems on the server will be needed. If the correct modem driver can not be located, then use the Standard Windows modem driver when prompted for a modem driver.




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